Shipping Methods and Timing
We use the US Postal Service (USPS) and FedEx for our international shipments.
USPS: Typically less expensive and often slower. USPS does offer tracing for their shipments on most international delivery methods. Unless paid in advance, all applicable duties and taxes are due to the recipient upon delivery.
FedEx: Often a more expensive shipping method for international customers, if detailed tracking and speed are most important, this method would be recommended. All duties and taxes MUST be paid in advance when using FedEx.
Shipping Methods and Timing Notes
With all international shipments there is a possibility of delay. We do not have any control or influence over customs clearance and other regulatory screening.
All products are shipped from our central warehouse in Bayamon P.R. In the event that we do not have the product in stock at the time of your order, the products will be shipped to our warehouse and shipped once the order is complete* (complete meaning all items shipping in one shipment).
All international orders require accurate address and must include a telephone number in order to expedite shipping and prevent lost shipments.
A lost shipment must be reported within 10 business days of delivery in order for a claim to be filed, otherwise your request will be denied.
Customs and Brokerage Fees
Various fees are incurred when shipping internationally, including customs clearance fees and brokerage fees. For orders with a value less than $2500 (USD), these fees will be included on your invoice and must be paid in advance (FedEx only). The fees range from $30-$60 depending on the equipment’s final destination. There are no customs or brokerage fees on orders valued at more than $2500 (USD).
VAT, GST and PST:
When shipping via USPS, all applicable taxes, duties, etc. are due upon receipt. We are not able to refund shipping if a package is refused and returned due to unpaid duties and taxes.)
When shipping via FedEx, applicable duties and taxes will be calculated and must be paid prior to shipping. Should there be a difference in actual amounts of duties and taxes, KodicamCorp will refund any difference based on a formal receipt or other proof of taxation.
If we are not able to accurately calculate duties and taxes prior to shipping FedEx, the method of shipping will be switched to USPS and any differences refunded or applied.